Shipping Policy

Effective Date: January 10, 2025

At ZitoStroller, we aim to provide a smooth and efficient shopping experience, which includes fast and reliable shipping. This Shipping Policy outlines the terms and conditions for shipping orders made through our website.

  1. Shipping Methods and Delivery Times
    ZitoStroller offers a variety of shipping methods within the United States. The delivery time depends on the shipping option selected at checkout:

    • Standard Shipping: Delivery within 5-7 business days.
    • Expedited Shipping: Delivery within 2-3 business days.
    • Overnight Shipping: Delivery by the next business day (for orders placed before 12 PM EST).

    Please note that business days exclude weekends and holidays.

  2. Shipping Costs
    Shipping costs are calculated at checkout based on the delivery address and the selected shipping method. The total shipping cost will be displayed before you complete your purchase. ZitoStroller occasionally offers free shipping promotions, which will be clearly communicated on our website or at checkout.

  3. Order Processing Time
    Orders are processed Monday through Friday, excluding holidays. Orders are usually processed within 1-2 business days of being placed, but please note that processing times may vary depending on demand or other factors. You will receive an email with tracking information once your order has been shipped.

  4. Shipping Restrictions
    ZitoStroller currently ships only within the United States. For international shipping inquiries, please contact our customer service team at contact@zitostroller.com to inquire about availability and options.

  5. Address Accuracy
    Please ensure that the shipping address you provide is correct and complete. ZitoStroller is not responsible for delays or errors in delivery due to incorrect or incomplete address information provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees to reship the order.

  6. Order Tracking
    Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the progress of your shipment. If you do not receive tracking details within 48 hours of placing your order, please contact us at contact@zitostroller.com for assistance.

  7. Shipping Delays
    While we strive to ship all orders on time, delays may occur due to unforeseen circumstances such as weather, holidays, or shipping carrier issues. ZitoStroller is not responsible for any delays caused by third-party carriers or other factors beyond our control.

  8. Lost or Damaged Packages
    In the event that your package is lost or damaged during shipping, please contact us immediately at contact@zitostroller.com. We will work with the carrier to resolve the issue and ensure you receive your order. If your item arrives damaged, please retain the original packaging and contact our customer service team within 7 days of receiving the item.

  9. P.O. Boxes and APO/FPO Addresses
    We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.

  10. Changes to Shipping Policy
    ZitoStroller reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about any updates.

  11. Contact Information
    If you have any questions or concerns about our shipping policy or need assistance with your order, please feel free to contact us:

By placing an order with ZitoStroller, you agree to the terms outlined in this Shipping Policy. Thank you for choosing ZitoStroller!